My Move To Remote Support

Authors: Bryce Whitty

If you have listened to some of the podcasts I have been featured in, you might have heard that I love travelling.
It is because of this I am taking my business in a slightly different direction. For now, I am turning my business into a remote support business.

Over the last few years there has been a handful of clients who make up the majority of my income (80\20 rule). Fortunately, just about all the work I do for them can be done via remote support and if any physical work needs to be done, I have arranged another Technician to do the onsite work. I have mentioned moving to remote support and these clients have no problems with it. In fact, in many cases my turn around time will be even quicker.
After looking at my records and viewing the income that these few businesses generate, I can live comfortably just supporting these few. Obviously, there will be a reduction in my income but I gain something else – freedom. Freedom to work just about anywhere in the world.

I have taken advantage of this and have moved to London in the UK where I am allowed to stay for up to two years. Ive always wanted to work in another country but didn’t really care where, while my fiancée has always wanted to work in the UK. She came to me one day about 4 or 5 months ago and said she wanted to move to the UK. I thought about how this would affect my business. I thought about the work I do for my main client and wondered whether most of it could be done remotely, it could. I thought what would happen if I need to go onsite? I can get a trusted person to go onsite and do the work for a percentage.
What about all my other clients? Especially my residential mom-and-pop clients whom I probably wont be able to support remotely?
I have passed them onto a Technibble forum member who has the same service area as me for a percentage. They are an excellent group of clients because I have already filtered out all the crap so I am very sure the other business will be very happy with them.

Learning Remote Support
Before jumping into remote support only, Ive had to spend some time learning the ins-and-outs so its less of a jump into the deep-end and more of a slow slide into the shallow end. Remote support comes with the benefit of freedom of location, but it also comes with a different set of problems.
What do you do when the computer needs to be restarted in Safe Mode? How do you get clients to pay you? Etc..
Luckily, I have had a pre-release of Lisa’s new ebook called “CallThatGirls Guide To Remote Support” for a few weeks now. For those of you who don’t know, Lisa is a well known member on the Technibble forums who is the owner of a successful computer repair business called “Call That Girl”. She specializes in remote support but also has some physical stores.
Lisa has written down what she has learned after years of supporting clients remotely and here are some of the topics that she covers in the guide.

  • Things to do before you start
  • Setting up your remote tools
  • How to book the appointment
  • What to do if the computer crashes while doing the call
  • Problems you will encounter
  • How to deal with issues you cannot fix remotely
  • Getting connected to a computer that has a virus
  • And more.

The guide has 34 pages, but it gets straight to the point. Have you ever read a long book only to come away with a few gold nuggets of information? This guide cuts out the fluff.
It sells for $100 USD which is not cheap for an ebook, but super cheap for an operations manual. When someone spends tens of thousands of dollars on a franchise, one of the most important things that they are buying (other than the brand name) is the businesses operations manual. Its well worth it if you are looking to get into remote support and while I could have learned many of these lessons the hard way, it has been a massive shortcut for me.

Click Here for more information about Call That Girls Guide To Remote Support

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