ScreenConnect

ScreenConnect is a self-hosted remote support solution developed by Elsinore Technologies that not only helps you service your customers, it can also be customized to promote your brand. FREE 30 Day Trial.

 

Contact:

Elsinore Technologies
4700 Six Forks Road Suite 320
Raleigh, North Carolina 27609

 

Sales: (919) 925-0650 Option 1
Support: (919) 925-0650 Option 2
General: (919) 925-0650
Fax: (919) 532-0023

Comparison of remote desktop software

Wikipedia Comparison chart of Remote Support tools. There are several popular tools not listed but overall the chart is a fairly comprehensive list remote support programs and their features but does not include a comparison of cost.

Thanks to Dan Hand of ACRBO for the link.

http://en.wikipedia.org/wiki/Comparison_of_remote_desktop_software

DualDesk

DualDesk is a remote support program that allows technicians to access customer computers on-demand from anywhere with one click. The application has a one-time fee. Free trial requires registration.

License: Commercial

Cost:

DualDesk Lite Edition $395

DualDesk Expert Edition $495

DualDesk Professional Edition $795

www.dualdesk.com

 

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VNCScan

VNCScan is a remote network tool that allows administrators to manage their network remotely. It uses VNC to allow access to desktops and servers on the network. VNCScan features include strong UltraVNC encryption, access in Safe Mode, multithreaded VNC and RDP scanner, Active Directory integration, Remotely change VNC password and support for all major VNC distros. Free 30 Day trial.

License: Commercial

Cost:

Per Admin License $59

Full Site License $995

www.vncscan.com  

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LogMeIn

LogMeIn is a remote support application similar to GoToMyPC. It uses a relay server hosted by the company and requires the operator to log into their web site to access the account. LogMeIn features several products including LogMeIn Rescue, LogMeIn IT Reach, LogMeIn Pro, LogMeIn Hamachi and LogMeIn Backup. LogMeIn Free is a free version with limited capabilities. The other products are fee-based.

License: Commercial

Cost:

LogMeIn Free: Free

LogMeIn Rescue: $99/month (1 year contract)

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RealVNC

RealVNC is a remote desktop application based on VNC (Virtual Network Computing), an application originally developed at AT&T in the 90's and released as Open Source. Several other remote desktop support applications are based on or are derivatives of RealVNC. The application includes three versions, Free Edition, Personal Edition and Enterprise Edition. The Free edition is, of course, free. The Personal Edition and Enterprise Edition require the user to purchase a license and offer a free 30 day trial.

License: GNU GPL (Free Edition)

Cost-Free Edition: Free

Personal Edition: $30

Enterprise Edition: $50

 www.realvnc.com

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