Posts Tagged ‘OnForce Releases 3rd Quarter Services Report’

OnForce Releases 3rd Quarter Services Report

On-site Service Demand Remains Strong for Home Theater and Retailer-Focused Technologies

BOSTON, November 17, 2008 – OnForce, the world’s largest marketplace for IT and CE professionals, today released the OnForce Services Marketplace Index (OSMI) for the third quarter. This report highlights market trends and opportunities for growth in the on-site services industry. The OSMI report, available at www.onforce.com/OSMI/Q308 , is based upon more than 100,000 service events from the OnForce marketplace in the third quarter and offers a detailed view into the on-site services industry.

The report shows consumer electronics service demand remained strong in Q3. CE maintained its position as one of the three highest volume service categories, as installations and maintenance were required for higher-end electronics such as home networking, media servers and HDTVs.

“The Consumer Electronics Association recently projected that CE sales will grow 3.5 percent this holiday season, despite the down economy, so we know that consumers will still make major CE purchases that require professional installation,” OnForce CEO Peter Cannone said. “Many OEMs, VARs and retailers have yet to figure out the last mile of the consumer electronics sale – expert installation and support. This report helps show IT and CE companies how they can make on-site services a profitable part of their business and increase their customers’ satisfaction.”

The volume of service work flowing through the OnForce marketplace, estimated at $60 million in 2008, provides a statistical benchmark for the latest trends in IT and CE service. With nearly 1 million work orders completed since its inception, OnForce’s marketplace enables technicians across the U.S. and Canada to accept work orders from VARs, OEMs and national retailers for on-site service.

“Retailers leverage the summer and fall months to prepare for the holiday season and update their technology infrastructure and systems,” said Cannone. “The OnForce marketplace observed these trends and, in the third quarter, retailers focused on their in-store systems. This creates a lucrative opportunity for those VARs that service POS technologies.”

Some other highlights from the third quarter report:
• Point-of-sale (POS) was the fastest-growing category, climbing two spots from Q2.
• For the third consecutive quarter, Desktop Computers emerged as the highest volume category.
• Security, Peripherals and Consumer Electronics were the most expensive service categories.
• Laptop Computers and Networking were the least expensive categories.

Hartford, Conn., ranked as the most expensive city for IT and CE service requests. Of the top 10 most expensive IT and CE service cities in Q3, two were located in Texas, including Odessa and Eagle Pass; while two were located in California, including San Luis Obispo and Santa Ana. Only Santa Ana, Calif., retained a top 10 ranking in terms of being a most expensive service city from Q2 to Q3. Texas also finished in the top three state rankings for highest work order volume for the third straight quarter.

Houston and New York remain the cities with the highest volume of service requests quarter over quarter consecutively. St. Louis, Dallas, Denver and Portland, Ore., were among the fastest rising cities in terms of IT and CE service requests. Charlotte, N.C., and Tampa, Fla., were among the fastest declining IT and CE service cities in Q3.

About OnForce
OnForce is the leading marketplace for contract information technology (IT) and consumer electronics (CE) service professionals. The company enables VARs, serviceorganizations and staffing companies to find skilledprofessionals in virtually every zip code in the US and Canada. These IT service firms turn to OnForce to expand theirgeographic and skill set coverage without adding overhead or upfront expenses. OnForce enables increased buyer control and reduced management costs, whileimproving service levels and offering faster response times than traditional methods offinding contract technicians.

Since its inception, the OnForce marketplace has been used to successfully complete nearly 1 million work orders. The OnForce community is made up of 5,000+ IT service buyers and nearly 14,000 IT service technicians who work in a number of technologycategories, including computers, printers, networking, VoIP, point of saleand consumer electronics. For more information, visit www.onforce.com .

MEDIA CONTACT:
Amber LaCroix
Airfoil Public Relations
aklacroix@airfoilpr.com
(248) 304-1431

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