Survey underway to identify critical factors for successful managed services practices
Oakbrook Terrace, Ill., February 11, 2009 The Computing Technology Industry Association (CompTIA), the leading trade association for the world's information technology (IT) industry, announced today it is developing a new "best in class" index aimed at helping providers of managed technology services become more efficient and profitable.
The CompTIA Managed Services Best-in-Class Index, developed in cooperation with Service Leadership, Inc., a leading industry benchmarking firm, will identify and provide comprehensive analysis on more than 45 critical factors and ratios that affect success or failure in the managed services market. The report will include analysis, commentary and recommendations for managed services providers looking to attain best-in-class performance.
Data for the index is being collected from managed services providers through an online survey, available at www.comptia.org.
"We're reaching out to all corners of our industry to identify the best practices that separate successful managed services providers from those that struggle," said Richard Rysiewicz, vice president, industry relations, CompTIA. "Our intent is to help raise performance levels across the industry. That will allow more providers to succeed, and more of their customers to be satisfied with the services they're receiving."
The index will address areas such as network operations center headcount; managed services contract types; service issue resolution method and success rates; use of partnering; and account growth and attrition. Data will be analyzed and segmented in several ways, such as by customer size, service provider size and profitability levels.
The CompTIA Managed Services Best-in-Class Index is being developed through CompTIA University, the association's vendor-neutral portfolio of business management education. CompTIA University provides an array of resources to assist technology solution providers with their business management needs. Offerings are designed to help business owners optimize their operations and create an environment for long-term sustainability and growth. For more information, visit http://www.comptia.org/trainingandeducation/cu_business_education.aspx#ondemand
About CompTIA
The Computing Technology Industry Association (CompTIA) is the voice of the world's information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. For more information, please visit www.comptia.org.
Contact:
Steven Ostrowski
Director, Corporate Communications
CompTIA
630-678-8468