Want to learn the business? Read the trades

When I started selling computers as a business in 1997 I had aspirations of building a business empire. I had no plans to spend the rest of my career as a tech. I wanted to run a tech business. I wanted to be, first and foremost, an entrepreneur. Selling and repairing computers was not my primary goal. Building a business was the main objective. My position as a tech was intended only as a temporary one until I could afford to hire someone to take my place. Years later, I was still waiting.

I knew how to build and repair computers, but I didn’t know much about the computer business. My competitors were certainly not willing to help me and there were few resources available at the time that I could turn to in order to educate myself. I learned it all the hard way, by making business mistakes. And I made a lot of them.

When I joined  ComputerRepair.com in 2004 (now known as OnForce ) and Yahoo! newsgroups such as computerbusiness@yahoo.com in 2005 I found that I was not alone. There were a lot of other techs who jumped into it the same way I did, dealt with the same problems and made the same mistakes.

One of the problems I had with running my business was keeping up with all the new technologies and all the industry “buzz” words. Acronyms like “NAS” and “SAN” were thrown around in the field and terms such as Software as a Service, Web 2.0 and,more recently, Managed Services  were freely exchanged during phone discussions and seminars at trade shows. It’s a dirty little secret in this business that when two or more IT professionals meet and such terms are interjected in the discussion, the heads nod silently and at least someone becomes a deer in the headlights but no one asks what they mean because no one wants to come across as out of touch or less informed about the business than their peers. It’s kind of a geek ego thing.

So some in business run around and say things like “the vertical systems market is opening new opportunities for resellers in the channel” and  “we just tapped into selling Managed Services to our SMB clients and we’re looking to expand into the enterprise by Q1 of 09” and the rest have no idea what these individuals are talking about. Well, you can. You just have to keep up with the latest news and industry trends.

One of the best ways to do this is by reading industry trade publications .

Every industry has at least one trade magazine that the professionals subscribe to and follow to keep up with what is going on in their industry. The IT industry is no different; in fact, our industry has one of the largest – if not the largest – collections of trade magazines, white papers and web based content  on the entire planet. There is a plethora of them covering every niche and sub-niche in the IT marketplace.

These publications- the magazines, white papers, multimedia webinars, etc. are rich with news and content about products, services, issues and trends in the industry. Some of it is self-promotion, some objective. It can be analytical, speculative, dry or entertaining – but it’s all readily available to everyone who needs or wants to know more about what is happening in the IT industry and how they can leverage that knowledge to start and grow their own businesses.

If you want to learn and keep up with the latest “buzz” words in the industry, reading trade publications is a must, since some of the terms are created, coined or spread in these publications. In other words, you will learn about them right from the source.

These magazines are a great way to educate yourself because you can read them at your leisure, you can subscribe to as many as you need or want or you can focus on the ones that are specific to your area of the business. 

The best thing about these publications is that nearly all of them are FREE. Of course, you need to work in the industry. All you have to do is fill out a qualifying form to show that you are an industry professional.

Understand that these publications are not aimed at laypeople or the general public, so the form is necessary to filter out those who are not qualified. It takes a few minutes to fill out the form, but once you do and are approved, you are in. Overall, it is well worth the investment. After all, they are free, and you can’t beat free.

The goal of The Force Field portal is to help IT pros who are in business or want to be in business equip themselves with the information and knowledge they need to be successful. One of the paths to that goal is to provide access to the latest news and trends in the industry to help entreprenurial techs educate themselves and understand how to do business with the rest of the players in their field.

When we first launched the portal in beta form late last year I painstakingly collected a personal list of trade magazines that I felt were useful and relevant to my peers and posted them in both the FF forums and the IT Business Resource Directory . Many of these are publications I actively subscribe to and learn from. In the last few years I have learned a lot about running an IT business from reading these periodicals. I posted the list so you can subscribe to them and learn from them as well. 

To make it all easier for you to browse the list and subscribe to them, we recently launched theforcefield.tradepub.com , a collection of leading industry trade magazines from respected publishers. Instead of sorting through the original list in the forums or in the directory and going through the time consuming task of contacting the subscription department of each publication, I felt it would be better to display them all on the site and make it as easy and convenient as possible to sign up.

In addition to the magazines you can download white papers, webinars and podcasts across 34 industry sectors. It is a one-stop shop for the leading trades in the IT industry and I think it is well worth it.

Sign up for a few today and the next time you meet up with other IT business pros at a trade show, forum or meeting and someone mentions a new buzz word, you’ll be able to tell them what it means. 

 

Website Magazine Ad

Firefox is not a browser, it’s a lesson

The word is out. Mozilla announced that it would delay the release of Firefox 3.0 final a few days and release RC2 first, due to the discovery of over three dozen bugs in the latest version of the powerful web browser considered to be the prime contender to Microsoft Internet Explorer.

On the surface this seems like a setback. Those are a lot of flaws that require a lot of fixes and it would seem the open source application is no better than its proprietary competitor, which itself has been plagued by bugs and security flaws since initial release of its latest version, IE7.

In reality, however, nothing could be further from the truth. In fact, I no longer view Firefox as just another browser (as if it ever was), but a lesson in how a software company should operate and what software should be.

One of my beefs with the entire software industry is and always has been the shoddy way they write and support their products and the apathy and sometimes even disdain they hold for the customers who use them. Software is often released to market and sold to the public at premium prices containing bugs and errors that are often patched at the will and whim of the manufacturer, usually at in the next release, when the bug-weary user must pay again for the latest version with old bugs patched and new features – along with new bugs – introduced. It’s a vicious cycle and a never -ending one. That is what drives revenue for commercial software companies.

Software vendors seem to spend just as much, if not more, on marketing the product as they do developing it. That in itself is fine, if the funds for development are spent on ensuring a quality product. Often times that isn’t the case. Even so, when bugs are found one would assume the developers would want to fix them as soon as possible and distribute them to users in a timely manner – hopefully not at their expense, either. After all, the customer purchased the software in good faith that it would work as performed. If it doesn’t, the customer deserves a free fix.

One of the arguments made for commercial proprietary software vendors and against the open source community is the support, or the lack of it, for a given product. The popular wisdom is that proprietary software is vastly superior simply because it has the financial backing of rich and powerful corporate companies to hire the best and brightest programmers and attend to every detail of its development. As the curator of Jurassic Park would say, “spared no expense!”

But like Jurassic Park, this thinking is flawed. It equates a big budget with big results. Money does not always equal success. In fact, the bigger the budget, the greater the risk of failure. Why? Because now the focus is on spending the money on the project instead of the project itself. The programmers are no longer writing code for the application, they are writing it for a paycheck. They become lazy and slothful. Deadlines are missed, but no worries, they can handle it. They have a big budget.

Microsoft adopted this philosophy a long time ago. Here is a company with what seems like a bazillion dollars and when they are presented with bugs and security exploits in their browser it can take them months (and in at least one case, a year) to patch them. Then there is Mozilla Foundation, a non-profit 501(c)3 organization that does not have wads of cash in their cubbies, yet can turn around a fix for Firefox within 48 hours. What is wrong with this picture?

It’s simple. It is all about attitude and focus on the real priorities, the product and the user.

It isn’t that Firefox is inherently a better browser than Internet Explorer (although in many ways I think it is), it is that it is better managed and maintained. Both Microsoft and Mozilla have popular products. Neither product is perfect. Both have bugs. Those bugs are discovered and reported regularly. The difference between Microsoft and Mozilla is in how they react to those bugs. Redmond is notorious for sitting on them and taking their sweet time to repair them. Mozilla doesn’t wait around.

It’s not about the money. It’s all about the effort. Microsoft is focused on serving their own agenda. Mozilla is focused on serving the community.

Mozilla will delay final release of Firefox 3 for about a week. So what? It’s only a week. When it is released it will be stable and it will work, and that’s what counts. On top of that, it will be free. You can’t beat that. Will the same be said for Microsoft Internet Explorer 8? Who knows? They are still patching old bugs in IE 7.

There’s a lesson in there.

 

 Groundwork Free Open Source White Paper

Technibble Webmaster guests on The Force Field

The Force Field episode 20 is scheduled for release Saturday night May 24, 2008 at 12 Midnight EDT. Our guest will be Bryce Whittly, creator of Technibble.com. Technibble is a site for techs who own or want to own their own IT business and is based in Australia.

In this episode we will discuss the differences and similarities of the IT industry in The Land Down Under, discuss the Technibble web site and find out where Bryce thinks the industry is headed.

You can download and listen to promos here.

15 second promo

30 second promo

I welcome everyone’s feedback. If you would like to call in and comment on any episode you can call the Skype line at savoiacomputer or call 407-CPU-JOY8 (407-278-5698) this weekend May 24 and 25, 2008.

 

Are You Really an Independent Contractor?

This question has come up numerous times in various tech forums among members who evaluate their relationships with their customers and I am surprised how often it is asked. More surprisingly the terms of such a relationship are often confusing to the client as well.

They blame it on the perceived ambiguity of a general description of the term given by the Internal Revenue Service and to a point they are somewhat correct. The IRS paints the term somewhat broadly and its boundaries can be interpreted in more than one way. This very argument is one that is often presented in legal disputes between clients contractors and the government itself and in the end is usually determined how the IRS interprets it on a case by case basis.

But is it that difficult to determine? Is it as broad a term as some say, or can it be more clearly defined with some simple common sense?

I visited a tech forum today concerning a particular issue about client contracts and posted a rather long diatribe to refute certain policies regarding these contracts. To support my argument, I quoted the definition of the term “Independent Contractor” as defined by the IRS directly from the agency’s web site. The statement was not in legalese, but in simple layman terms. After comparing the statement to examples, it was not that difficult to understand at all. It is only interpreted differently depending on which side of the fence you sit on and what you have to gain or lose from it, the client or the contractor. In other words, taken literally it is says what it says This is the way the IRS looks at it. To some clients, however, it can theoretically be manipulated to create loopholes in an attempt to gain from it – at the contractor’s expense.

Case in point. Who among us is in business to offer products and services to our clients such as onsite service, system warranties, software and hardware, licensing, tech support, remote support or managed services, networking,  integration, what ever – and does not require our customers to sign our contract, delivering the products, services and solutions they need and want on our terms, our schedule and our prices?

Yet those of us who contract our services through other national contractors are required to accept their customers terms and contracts with little or no negotiation or without the ability to require the same of them. We willingly waive all of our rights as Independent Contractors to succumb to the demands of the middlemen companies and their customers.

What does that make us? Do their contracts and terms supercede ours? Did we only waive our rights to our terms? Does that still make us Independent Contractors in the eyes of the law? Or have we now become – at least to the IRS – something else?

The Internal Revenue Service defines an Independent Contractor as follows:

“The general rule is that an individual is an independent contractor if (the person for whom the services are performed) has the right to control or direct only the result of the work, and not what will be done and how it will be done or method of accomplishing the result.” – Source: IRS web site.

http://www.irs.gov/businesses/small/article/0,,id=115041,00.html

According to the IRS, in order to be considered an independent contractor, the client can only dictate the actual scope of the project itself or what work they need the contractor to perform. They cannot tell the contractor how to do it or dictate the terms of the work.

It is very clear to me. I will let you decide. 

 

The Force Field Launches New Features

If you haven’t browsed TheForceField.Net lately you may want to check out some new content and features that are currently being added to the site. Some of these new features are already in place and a few are still under construction and will be released shortly. All of them are designed to enhance your edification, enjoyment and overall experience inside The Force Field.

Blogs – Previously our blogs were officially listed as editorials. To allow for more personal commentary we created a separate Blog section for our administrators, contributing editors and writers. As with the other content on the site you can rate and comment on the articles. You can access the official, personal blogs of The Force Field team by clicking Blogs on the main menu on the left sidebar.

Team Bios –  Ever wondered who the Team administrators are? Read their professional bios! Several have already been published and more are on the way. You can read bios on The Force Field team by clicking Team Bios on the main menu.

Media Center – This new section contains a selection of audio and video podcasts, tutorials, webinars, special publications and other media resources hand picked for the members of The Force Field. Some of the podcasts in this collection are my personal favorites and are highly recommended. We also accept member and visitor submissions and suggestions. You can access the Media Center from the Media Center link on the main menu.

Free Publications – The Force Field has partnered with a major media distributor to bring major trade publications, white papers and other resources in 35 industries to your fingertips in one convenient location. These publications are FREE to professionals who qualify. I personally subscribe to many of these publications and have learned much about trends the IT industry from both a technical and business aspect by reading them over the years. This is a dynamic business unlike many others and if you want to remain profitable and successful you need to keep up with it. Reading – even skimming through industry trade publications and white papers help keep you informed of the latest in industry trends.

I have subscribed to some of them for many years. My personal reading agenda includes such trades as CRN, eWeek, PC World, Technet, Redmond Magazine, Videography, Windows IT Pro, RAM and Electronic Design. While some of these are not currently available through The Force Field.Net, many others are. PC Magazine is here as well as Electronic Design, SC Magazine and Cisco on Cisco News.

If you want to know more about the business of technology, this is a great way to educate yourself. Best of all, it’s FREE and you can’t beat free. You can access the Free Publications by clicking Free Publications in the main menu on the left sidebar.

Updated content in the IT Business Resources Directory and the File Downloads – We are currently adding more entries to existing directory listings as well as new sections and categories. During the next few weeks you will be able to search through lists of legal resources, business tax information and marketing. We are also planning an update in the next few months to make it easier to find and access the information.

As always your feedback is welcome. Any suggestions and ideas for new features and improvements are encouraged. You can send feedback by clicking on Contact Us on the main menu or you can send an e-mail to media@theforcefield.net.

Rick 

 

 

Microsoft Yahoo a no go, so? Time for Ballmer to Go?

When everyone left their offices on Friday Microsoft was mulling over their next move in their bid to buy Yahoo. Everyone returned to their offices Monday morning to find that the tug-of-war was over: No deal. Microsoft decided it wasn’t worth the fight after all. Yahoo and its assets are safe for now. Zimbra is still alive and open. The public can breathe a sigh of relief. For now.

I won’t rehash the details of events during the last three months. It is replayed ad nauseum all over the net. This would become just one more redundant article on the topic. But it is important to discuss.

The question is, what does this failed attempt to purchase Yahoo mean for the company? What does it mean for Microsoft and Steve Ballmer, who overnight seems to have lost some virility as the CEO of the world’s largest and most powerful software company on the planet? What does this mean for the open source community? What does this mean for Google? Most of all, what does this mean for consumers?

No doubt the speculation will continue for the days and weeks to come, but one thing is becoming clear, while the other characters in this story dodged a bullet, Microsoft, who initially fired the round, ultimately took the hit.

Microsoft called out Yahoo for a showdown, Yahoo stared them down and Microsoft flinched. This likely will not bode well for Ballmer, whose tough talk last week suddenly turned to meek withdrawal. Ballmer, who was never really respected in some circles, seems to have lost even more overnight, and some industry analysts now predict his days as CEO are numbered. A few may even compare him to Darl McBride, the outspoken CEO of SCO who led the charge to own Linux and subsequently led his company to financial ruin. Such speculation may be presumptuous, but not unrealistic. After all, it is difficult to be taken seriously as one of the world’s richest and most powerful corporate leaders when your unofficial nickname is “Monkeyboy”.

Forum Post Party Tonight

The Force Field will be hosting our second Post Party in The Force Field Forums tomorrow night!  All Force Field Forum members are invited.

Beginning 7 PM EDT Saturday, May 3, 2008 The Force Field Forums will host a Forum Post Party for all members of The Force Field.Net. All members old and new are eligible including Admins and mods except Rick. Prizes will be awarded for the most posts, longest coherent thread and the best content.

The Force Field May Post Party will officially begin at 7 PM EDT and end at 1 AM EDT.

I will also open the Skype line during this time and you can call in to The Force Field podcast, talk about a topic of your choice or leave a recorded comment in voice mail. Calls will be considered as posts and will be eligible for the Best Post Prize!

Three prizes will be given away and several additional prizes will be awarded spontaneously on the spot by our secret roving mod. The person with the most posts wins an nVidia PartnerForce T-shirt. The member who starts the longest coherent thread wins a $5 Starbucks Gift Card. A prize for will also be awarded for the Best Post : a 1GB USB flash drive.

To be eligible to win, there are a few simple rules.

1. All posters must adhere to the rules of the Forum.

2. The posts must make sense or contribute something to the thread.

3. The posts must stay on topic (except those in off-topic threads).

4. Members can promote themselves and their businesses in the appropriate areas and manners but no blatant spam.

5. You can post audio and video in the forums, as long as it is family friendly and work safe. 

6. Don’t spill any beer or drop pizza on the new carpet.

Our secret mod will be lurking in the forums during the party. If the mod spots something interesting you may win an instant prize and will receive a PM notification. You will need to be present to win one of these instant prizes so it may pay to lurk around yourself.

You do need to be a member to post, however membership is quick and easy. Best of all, it’s free, and you can’t beat free.

Bring a friend, bring your favorite beverage and most of all, have fun. See you there!

 

Rick 

 

Happy Birthday, WWW! Or is it?

The World Wide Web is 15 years old today.

Or so some say.

Apparently some blogs are reporting that the web as we know it was officially born April 30th or May 1st, 1993, the date that CERN signed it into the public domain. 

This is a little confusing. Didn’t we just celebrate its 10th birthday three years ago? According to CNN the date is December 15, 1995. Slashdot posted it as November 13, 1995. Wikipedia claims it was created in 1989.

Of course, if you want to argue the date when it went into the public domain, that is still in dispute. ComputerWeekly,com claims it was sometime in 1993, BBC timeline puts it at April 30th, 1993 and Wikipedia apparently confirms it.

While there is some argument as to its actual date of birth – it seems to hinge on whether one considers that date to be its conception, gestation, introduction to the world or final release to the wild – there is no doubt the father was Tim Berners-Lee.

So, what is the truth? I guess it depends largely who you ask. Inconveniently, nobody asked Al Gore.

Let’s be fair about Vista

This morning I read Preston Gralla’s blog about the trials and errors of Vista migration and came an uncomfortable realization that although a lot of the disappointment, frustration and occasional hatred for Microsoft’s latest Windows release is clearly the company’s fault, there is a measure that is also perpetuated by the media, and, admittedly, somewhat unfairly.

Gralla, who blogs on Computerworld, wrote about his own personal experience with a Vista migration. He and his 18 year old son decided to take on the task of moving his 80-something year old grandfather into the 21st century by moving him from an old Windows 98 PC to a new computer with Windows Vista.

Now, being an alumni for a large, renowned media outlet such as Computerworld, you would think Gralla would be completely prepared for this task. However, it did not go as well as planned, and in the end his conclusion was that there was no mystery surrounding the slow rate of Vista adoption. Vista was not popular, and no wonder. You can read about his adventure with Vista in Vista Fails the Grandpa Test

At first I took the article for what it was, a frustrating expedition into the world of Vista madness. By the time I finished reading it, I realized I wasn’t thinking this through myself. This wasn’t written by a novice user, it was written by someone who is aware of the issues surrounding Vista and is supposed to be prepared for such an upgrade.  This is a great story, but it is not great journalism, because it isn’t fair.

So, although I am not a Vista fan, I want to be fair. I posted the following response:

I understand Vista is not the easiest OS to migrate to and I have no plans to move to it myself. While I commend Gralla and Son for thinking ahead on the printer and scanner, I am somewhat confused as to why other items were overlooked. From what I read it seems that five hours of frustration could have been avoided had there been a little more planning and forethought.

For instance, why didn’t they copy the files with a thumb drive? It would have been more expedient than burning the files to CD. Obviously the old Win98 PC had a working USB port since the DSL modem was connected via USB. If it were a matter of drivers there are drivers available on the net to take care of it.

Second, didn’t anyone check all the devices and their connections on the old PC before purchasing the new one? I find it interesting that no one noticed the DSL modem was connected to USB until after the fact and assumed that simply plugging the modem into the USB port on the Vista PC would automatically connect it. Knowing this was a Win98 to Vista migration it would make sense to check device compatibility with everything connected to the PC, not just the printer and scanner.

Third, why on earth anyone would attempt to install DSL software from an old CD on a Vista PC and expect it to just work is beyond me. After all the articles and blogs on Computerworld about Vista and issues with legacy applications and drivers I would have thought Gralla would know better than this. I certainly am surprised that he was surprised it would crash the first time.

The USB memory stick would have eliminated the entire Gmail experience as well, although had he thought it through he could have used other methods to transfer the files over.

As for AOL, I won’t even go there.

Overall, while I will agree that from my experience this is somewhat typical of many users who migrate from an older OS to Vista, I also agree that they wasted five hours and two days of needless angst that could have been avoided had they thought this through and spent a few extra minutes planning it.

I would certainly expect this experience from the typical end user but not from a tech and certainly not from someone who purportedly knows the score, knows what he’s up against and blogs about it day in and day out on a high profile site such as Computerworld.

Now, that just fails me.

Rick Savoia
The Force Field for IT service providers
http://www.theforcefield.net

Who needs Windows XP? I do.

I was reading a Computerworld blog today that commented on Microsoft’s current stance on the impending end of the line for Windows XP this June. I found the comments somewhat interesting and varied, but as I continued to read, the frustration began to simmer and then I read a reply by someone named Bob Bain.

Mr. Bain apparently felt that the XP supporters were just Vista haters who, as he put it, fell into three groups: those who did not have the resources to support Vista, those who simply bought into the negative hype and those who just resisted change. He asked, “Who needs XP? Not me”, and proceeded to sing the praises of the OS and chide those who refuse to keep up with the changing technology.

This really irritated me. Is he saying he believes everyone should be forced to upgrade simply because the technology exists, and everyone who doesn’t or can’t do so when Microsoft decrees it should be cut off?

Who does he think he is?

There are many reasons for people not to upgrade to Vista. Just because Microsoft says I should do so doesn’t mean it is right for me or that I should. This is my PC, not Ballmer’s. I built it, I paid for it, I operate it and I decide when, how and if I upgrade, not the CEO of the company who sold the software to me. If I don’t want Vista, it is my right. If I want to buy XP, any company who aims to please their customers and sell more software would be stupid not to sell it to me. I am the consumer. I am the customer. The company should sell the customer what the customer wants, not try to force the customer to buy something the customer does not want.

What other business that wants to stay in business and keep its customers does that?

Do I hate Vista? No. I simply don’t want it. I have very good reasons not to want Vista on my systems.

Aside from my business as a reseller and system builder I do audio production. I do not use or recommend Vista for AV production at this time because of driver issues and, particularly, DRM. It causes too many problems in my environment and I neither have the time nor the resources to deal with it.

Why should I plunk down all that money for overpriced licenses and then deal with the costs and headache (time=money as well, you know) of trying to get it to play nice in my studio just to fatten Ballmer’s bottom (line) when I could just install Windows XP and go about my business? Why would I want to do that? Why should I? Because Microsoft said so? Because I will be branded as a Vista hater if I don’t? It’s my money. It’s my PC. It should be my decision. Where are my rights as a consumer here?

To all those who look down in disdain on those who haven’t adopted Vista – and contrary to a previous post, we are NOT in the minority – may I remind you that as consumers of software, whether home users, SMBs or enterprise – that we are the customer, we have a right to complain when we are paying through the nose for “the use” of this software and Microsoft, as a vendor and provider of such software ABSOLUTELY has an obligation to LISTEN and give the customer what the customer wants.

If not, they will lose that customer, no matter how tight a grip they have on the market.

That’s business. That is how the market is supposed to work.