How do your customers feel?

Authors: Peter

Excellent service givers pay attention to the person and situation at hand. They listen for the things that the client isn’t saying. – Linda Byars Swindling Can you remember an instance when you experienced exceptional customer service? When the end result made you feel really good and left you with a long-lasting positive impression? You know when you have […]

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Time To Talk

Authors: Peter

I am very happy to announce that Bill Lucchini, a former Intuit executive, joins the OnForce team as the new COO. I would like to reserve this blog for Bill. Thanks, Pete. Now that I am officially part of the OnForce family, I would like to talk with you, our OnForce users. It’s a […]

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Hardware Commoditization

Authors: Peter

Earlier this week, I read an industry article about an Access Markets International (AMI) report.  What I read was pretty interesting. The results of the study showed how small businesses are starting to make more hardware purchases online rather than visiting a retail store. Interesting concept. The report continues by stating that as these organizations […]

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IT and Gulf Spill S.O.S.

Authors: Peter

As I have mentioned before –IT can help people (and organizations) to stay connected and offer incredible efficiencies that are very effective, particularly during a time of crisis. So, what happened with BP? Didn’t the company take advantage of existing technology advancements that could have prevented the biggest oil spill in US history? According to […]

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