{"id":1684,"date":"2014-06-08T15:39:49","date_gmt":"2014-06-08T19:39:49","guid":{"rendered":"http:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/"},"modified":"2017-10-29T19:10:27","modified_gmt":"2017-10-29T23:10:27","slug":"dell-to-close-support-center","status":"publish","type":"post","link":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/","title":{"rendered":"Dell to close support center"},"content":{"rendered":"<p>Dell is closing a call center.<\/p>\n<p>Last week, Dell said that it would be closing its PC phone support center in Mohali, India. According to the <a href=\"http:\/\/www.thehindubusinessline.com\/features\/smartbuy\/falling-pc-sales-forced-dell-to-shutter-tech-support-centre-at-mohali\/article6079191.ece\" target=\"_blank\" title=\"Falling PC sales forced Dell to shutter tech support centre at Mohali\">Hindu Business Line<\/a> the closure was due to &#8220;falling employee productivity&#8221;. Translation- the number of incoming support calls are down, apparently so much that it is no longer cost effective to have one of their call centers.<\/p>\n<p>This is no huge revelation. PC sales were down more than 10% industry wide in 2013, according to <a href=\"http:\/\/www.idc.com\/tracker\/showproductinfo.jsp?prod_id=1\" target=\"_blank\" title=\"IDC's Worldwide Quarterly PC Tracker\">IDC&#8217;s Worldwide Quarterly Tracker<\/a>. So far, 2014 isn&#8217;t looking too good, either.<\/p>\n<p>Dell is feeling the pinch, but so are HP, Acer, ASUS and other PC manufacturers. Apparently the only PC maker to come out significantly ahead of the game was Lenovo, thanks in part to Chromebooks and sales in Asia, Europe and the Middle East.<\/p>\n<p>The <a href=\"http:\/\/www.theforcefield.net\/podcast\/why-are-pc-sales-falling\/\" target=\"_blank\" title=\"Why are PC sales falling?\">death of the desktop<\/a> has been predicted for over a decade. Is this the beginning of the end of the Personal Computer?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dell is closing a call center. Last week, Dell said that it would be closing its PC phone support center in Mohali, India. According to the Hindu Business Line the closure was due to &#8220;falling employee productivity&#8221;. Translation- the number of incoming support calls are down, apparently so much that it is no longer cost &#8230; <a title=\"Dell to close support center\" class=\"read-more\" href=\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\" aria-label=\"Read more about Dell to close support center\">Read more<\/a><\/p>\n","protected":false},"author":346,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1684","post","type-post","status-publish","format-standard","hentry","category-rick-rant"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dell to close support center - The Force Field Podcast<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dell to close support center - The Force Field Podcast\" \/>\n<meta property=\"og:description\" content=\"Dell is closing a call center. Last week, Dell said that it would be closing its PC phone support center in Mohali, India. According to the Hindu Business Line the closure was due to &#8220;falling employee productivity&#8221;. Translation- the number of incoming support calls are down, apparently so much that it is no longer cost ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\" \/>\n<meta property=\"og:site_name\" content=\"The Force Field Podcast\" \/>\n<meta property=\"article:published_time\" content=\"2014-06-08T19:39:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-29T23:10:27+00:00\" \/>\n<meta name=\"author\" content=\"Rick Savoia\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rick Savoia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\"},\"author\":{\"name\":\"Rick Savoia\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/c05109e70028c75e8ca06c42f57c9321\"},\"headline\":\"Dell to close support center\",\"datePublished\":\"2014-06-08T19:39:49+00:00\",\"dateModified\":\"2017-10-29T23:10:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\"},\"wordCount\":162,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#organization\"},\"articleSection\":[\"Rick Rant\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\",\"name\":\"Dell to close support center - The Force Field Podcast\",\"isPartOf\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#website\"},\"datePublished\":\"2014-06-08T19:39:49+00:00\",\"dateModified\":\"2017-10-29T23:10:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.theforcefield.net\/podcast\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dell to close support center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#website\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/\",\"name\":\"The Force Field Podcast\",\"description\":\"A podcast for and about IT Service Providers\",\"publisher\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.theforcefield.net\/podcast\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#organization\",\"name\":\"The Force Field Podcast\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png\",\"contentUrl\":\"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png\",\"width\":990,\"height\":100,\"caption\":\"The Force Field Podcast\"},\"image\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/c05109e70028c75e8ca06c42f57c9321\",\"name\":\"Rick Savoia\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/author\/rsavoia\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dell to close support center - The Force Field Podcast","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/","og_locale":"en_US","og_type":"article","og_title":"Dell to close support center - The Force Field Podcast","og_description":"Dell is closing a call center. Last week, Dell said that it would be closing its PC phone support center in Mohali, India. According to the Hindu Business Line the closure was due to &#8220;falling employee productivity&#8221;. Translation- the number of incoming support calls are down, apparently so much that it is no longer cost ... Read more","og_url":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/","og_site_name":"The Force Field Podcast","article_published_time":"2014-06-08T19:39:49+00:00","article_modified_time":"2017-10-29T23:10:27+00:00","author":"Rick Savoia","twitter_misc":{"Written by":"Rick Savoia","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#article","isPartOf":{"@id":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/"},"author":{"name":"Rick Savoia","@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/c05109e70028c75e8ca06c42f57c9321"},"headline":"Dell to close support center","datePublished":"2014-06-08T19:39:49+00:00","dateModified":"2017-10-29T23:10:27+00:00","mainEntityOfPage":{"@id":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/"},"wordCount":162,"commentCount":0,"publisher":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#organization"},"articleSection":["Rick Rant"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/","url":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/","name":"Dell to close support center - The Force Field Podcast","isPartOf":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#website"},"datePublished":"2014-06-08T19:39:49+00:00","dateModified":"2017-10-29T23:10:27+00:00","breadcrumb":{"@id":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.theforcefield.net\/podcast\/dell-to-close-support-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.theforcefield.net\/podcast\/"},{"@type":"ListItem","position":2,"name":"Dell to close support center"}]},{"@type":"WebSite","@id":"https:\/\/www.theforcefield.net\/podcast\/#website","url":"https:\/\/www.theforcefield.net\/podcast\/","name":"The Force Field Podcast","description":"A podcast for and about IT Service Providers","publisher":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.theforcefield.net\/podcast\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.theforcefield.net\/podcast\/#organization","name":"The Force Field Podcast","url":"https:\/\/www.theforcefield.net\/podcast\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/","url":"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png","contentUrl":"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png","width":990,"height":100,"caption":"The Force Field Podcast"},"image":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/c05109e70028c75e8ca06c42f57c9321","name":"Rick Savoia","url":"https:\/\/www.theforcefield.net\/podcast\/author\/rsavoia\/"}]}},"_links":{"self":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts\/1684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/users\/346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/comments?post=1684"}],"version-history":[{"count":1,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts\/1684\/revisions"}],"predecessor-version":[{"id":1750,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts\/1684\/revisions\/1750"}],"wp:attachment":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/media?parent=1684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/categories?post=1684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/tags?post=1684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}