{"id":1356,"date":"2010-05-04T05:42:49","date_gmt":"2010-05-04T09:42:49","guid":{"rendered":"http:\/\/www.theforcefield.net\/podcast\/onforce-announces-q1-onforce-services-marketplace-index-1749\/"},"modified":"2010-05-04T05:42:49","modified_gmt":"2010-05-04T09:42:49","slug":"onforce-announces-q1-onforce-services-marketplace-index-1749","status":"publish","type":"post","link":"https:\/\/www.theforcefield.net\/podcast\/onforce-announces-q1-onforce-services-marketplace-index-1749\/","title":{"rendered":"OnForce Announces Q1 OnForce Services Marketplace Index"},"content":{"rendered":"<p align=\"center\"> \t<strong>OnForce Services Marketplace Index for Q1 2010 Shows Promising  Signs for Upcoming Year<\/strong><\/p>\n<p align=\"center\"> \t<em>Work Order Pricing in the Marketplace Continues to Stabilize  Quarter over Quarter; Several Trends Persist in 2010<\/em><\/p>\n<p> \t<strong>BOSTON<\/strong><strong>&ndash; April 26, 2010 &ndash;<\/strong>OnForce, the  trusted online services marketplace that matches service buyers with  service professionals released the OnForce Services Marketplace Index  (OSMI) for the first quarter of 2010. The OSMI provides a comprehensive  analysis of trends in information technology (IT) and consumer  electronic (CE) services, based on thousands of service events across  the United States and Canada. Key findings show that average work order  pricing continued to stabilize for the fourth sequential quarter within  the OnForce marketplace. Additionally, as we have seen in recent  quarters, companies continue to opt to repair infrastructure in lieu of  implementing new technology projects.<\/p>\n<p> \t&ldquo;Several trends from 2009 continue to be at the forefront this year.  Organizations of all sizes are still managing their service-related  budgets tightly, which is evident as break-fix and warranty work  dominated work orders in the OnForce marketplace during the first  quarter,&rdquo; said Peter Cannone, CEO of OnForce. &ldquo;However, with  unemployment leveling off, consumer confidence growing, and several  industry analysts predicting expansion in various technology areas this  year, we are optimistic that 2010 will improve for the services industry  in the coming quarters.&rdquo;<\/p>\n<p> \tWhile break-fix and warranty service events were dominant in the  OnForce marketplace, installation work remained steady and accounted for  32 percent of total work orders, which aligns with Q4 service event  results.<\/p>\n<p> \t&ldquo;Although installation work saw minimal fluctuation this quarter, we  are anticipating this will shift significantly in the coming months. As  organizations delayed technology projects last year, there is now  pent-up demand to deploy new infrastructure in order to stay  competitive,&rdquo; said Cannone.<\/p>\n<p> \tOther key findings include:<\/p>\n<ul>\n<li> \t\tThe top four categories in Q1 2010 in terms of work order volume  include:\n<ul>\n<li> \t\t\t\tPC Desktop: 29% (increase from 27% of total work order volume in Q4  2009.)<\/li>\n<li> \t\t\t\tTV\/Video: 16% (remained relatively flat compared to Q4.)<\/li>\n<li> \t\t\t\tNetwork: 14% (decrease from 16% of total work order volume in Q4.)<\/li>\n<li> \t\t\t\tPrinter: 12% (increase from 9% of total work order volume in Q4.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li> \t\tPrinter had the largest percentage increase in work order volume for  any IT or CE service category.<\/li>\n<\/ul>\n<ul>\n<li> \t\tTV\/Video had the lowest Hourly Rate Index (HRI) in any category, with  an HRI of 0.44.<\/li>\n<\/ul>\n<ul>\n<li> \t\tSouth Carolina, North Carolina, and Virginia were the least expensive  states for on-site service in Q1, a shift from Q4 2009 when Oklahoma,  Vermont, and South Dakota were the least expensive states.<\/li>\n<\/ul>\n<ul>\n<li> \t\tHouston, New York, and Chicago saw the most on-site service volume in  Q1 for the sixth quarter in a row.<\/li>\n<\/ul>\n<p> \t&ldquo;In this first quarter, there were some bright spots within the OnForce  marketplace. Mostly we have seen several request for proposals,  demonstrating that organizations are planning for larger technology  implementations towards the latter half of the year,&rdquo; noted Cannone. &ldquo;We  are also expecting Point of Sale (POS) work to increase as retailers  are being more proactive and are planning to deploy &lsquo;must-have&rsquo; product  refreshes.&rdquo;<\/p>\n<p> \tThe Q1 2010 report is available for download at: <a href=\"http:\/\/www.onforce.com\/OSMI\/q110\">http:\/\/www.onforce.com\/OSMI\/q110<\/a>.<\/p>\n<p> \t<strong>About OnForce<\/strong><\/p>\n<p> \tOnForce is the leading outsourced services network that connects  service buyers with thousands of highly skilled service professionals to  fulfill on-site work. With more than one million work orders completed,  OnForce is the trusted marketplace that enables service buyers to lower  service costs, improve service-level agreement compliance, achieve high  customer satisfaction, and generate new streams of revenue quickly. The  OnForce community is comprised of IT and CE service buyers and service  professionals, located across the U.S. and Canada, who specialize in a  variety of categories, such as computers, printers, networking, VoIP,  Point of Sale, and more. For additional information, please visit <a href=\"http:\/\/www.onforce.com\/\" title=\"http:\/\/www.onforce.com\/\">www.onforce.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OnForce Services Marketplace Index for Q1 2010 Shows Promising Signs for Upcoming Year Work Order Pricing in the Marketplace Continues to Stabilize Quarter over Quarter; Several Trends Persist in 2010 BOSTON&ndash; April 26, 2010 &ndash;OnForce, the trusted online services marketplace that matches service buyers with service professionals released the OnForce Services Marketplace Index (OSMI) for &#8230; <a title=\"OnForce Announces Q1 OnForce Services Marketplace Index\" class=\"read-more\" href=\"https:\/\/www.theforcefield.net\/podcast\/onforce-announces-q1-onforce-services-marketplace-index-1749\/\" aria-label=\"Read more about OnForce Announces Q1 OnForce Services Marketplace Index\">Read more<\/a><\/p>\n","protected":false},"author":351,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[94,93,1064],"class_list":["post-1356","post","type-post","status-publish","format-standard","hentry","category-latest","tag-latest-news","tag-news","tag-onforce-announces-q1-onforce-services-marketplace-index"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OnForce Announces Q1 OnForce Services Marketplace Index - The Force Field Podcast<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theforcefield.net\/podcast\/onforce-announces-q1-onforce-services-marketplace-index-1749\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OnForce Announces Q1 OnForce Services Marketplace Index - The Force Field Podcast\" \/>\n<meta property=\"og:description\" content=\"OnForce Services Marketplace Index for Q1 2010 Shows Promising Signs for Upcoming Year Work Order Pricing in the Marketplace Continues to Stabilize Quarter over Quarter; Several Trends Persist in 2010 BOSTON&ndash; April 26, 2010 &ndash;OnForce, the trusted online services marketplace that matches service buyers with service professionals released the OnForce Services Marketplace Index (OSMI) for ... 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