{"id":1216,"date":"2009-01-28T22:44:19","date_gmt":"2009-01-29T02:44:19","guid":{"rendered":"http:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/"},"modified":"2009-01-28T22:44:19","modified_gmt":"2009-01-29T02:44:19","slug":"onforce-releases-year-end-2008-services-market-index-report-1405","status":"publish","type":"post","link":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/","title":{"rendered":"OnForce releases year-end 2008 Services Market Index Report"},"content":{"rendered":"<p>2008 was year of break-fix work and new network installs as both companies  and consumers did more with less, buying only what they need and not what they  want &#8211; except in certain areas<\/p>\n<p>BOSTON, Jan. 27 \/PRNewswire\/ &#8212; OnForce,  the world&#39;s largest marketplace for IT and CE service professionals, today  released its first annual OnForce Services Marketplace Index (OSMI) Year-End  Report for 2008. Based on information provided by the OSMI and the company&#39;s  strong relationship with its customers and service provider network, a picture  is emerging of a year filled with challenges &#8211; but also opportunities. The  company also released its Top Five Predictions for 2009 based on the OSMI and  industry-wide data.<\/p>\n<p>&quot;Last year we saw a significant trend towards businesses and consumers fixing  what they have and tightening their belts,&quot; said Peter Cannone,  CEO of OnForce. &quot;This trend will continue across 2009. Businesses are looking to  outsource more of their services in order to increase profit margins and cut  costs. This is evident by the growth of both buyers and service work orders  placed through our marketplace in 2008.&quot;<\/p>\n<p>&quot;For 2009, diagnosis and repair services will become a major focus as  businesses are likely to continue delaying new equipment purchases. We also  anticipate businesses that do purchase new technology will move towards less  expensive brands or unbranded alternatives,&quot; said Cannone. <\/p>\n<p>&quot;We also expect that end-users will pressure vendors to cut prices even  further. Overall, the most significant trend in 2009 will be the continued use  of outsourcing, as corporate IT departments are asked to do more with less. It  isn&#39;t going to be easy, but there are opportunities for growth and success even  in a down economy.&quot;<\/p>\n<p>Compiled from more than 300,000 service orders completed across the OnForce  Marketplace in 2008, the OSMI is a research tool that highlights market trends  and growth opportunities for VARs and solution providers in the onsite services  industry. Over the course of 2008, several trends were seen &#8211; for example, the  move to repair rather than replace &#8211; which OnForce expects will continue into  2009.<\/p>\n<p>The OSMI data from 2008 revealed a number of additional key findings:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>2008 saw a sharp increase in the &quot;break-fix&quot; &#8211; or repair &#8211; sector. Up to 65%  of all work orders were break-fix across all service sectors, PC desktop,  printer, network POS, server, TV\/Video, PC Laptop, VoIP, wiring &amp; cabling,  home theater. <\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Desktop computers, TV\/Video and Point-of-Sale (POS) systems were the highest  volume onsite service categories in 2008, and accounted for over 50% of all work  orders in 2008. <\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Consumer Electronics accounted for four of the top five most expensive  onsite services in 2008 (with the average cost per service of  ~$250). <\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Over the course of the Q4 holiday season, desktop computers ranked as the  highest volume category for onsite service (over 22% of all Q4 work orders) with  TV\/Video coming in a close second (with over 21% of all Q4 work orders).  <\/li>\n<\/ul>\n<p>&quot;There are really five key trends that we expect to see in 2009,&quot; said  Cannone. &quot;With the economic clouds still looming we see that most businesses and  consumers remain in cost savings and belt tightening mode. They desire to fix  rather than buy, they recognize that cheap can be chic, they will increasingly  rely on outsourcing for corporate IT, and they will seek lower prices and have  difficulty predicting demand. These are the challenges of the coming year and  businesses need to recognize them in order to thrive in a challenging  economy.&quot;<\/p>\n<p>Cannone gave his Top 5 Predictions for the coming year based on what he saw  as major industry-wide trends and within the OnForce marketplace:<\/p>\n<p><strong>Fix not Buy<\/strong><\/p>\n<p>&quot;With the economic storm still gathering, one thing we&#39;ve seen in the OSMI  and heard from our customers and pros is fix it first and then buy only what you  need,&quot; he explained, &quot;Consumers and businesses will continue to delay purchases  of new equipment and opt for break-fix services for the foreseeable future.&quot;<\/p>\n<p><strong>Cheap Become Chic <\/strong><\/p>\n<p>&quot;Businesses and consumers are also seeking new ways to tighten their belts.  We&#39;re seeing a shift to purchases of lower-cost equipment; PC vs. Apple,  non-branded PC vs. branded; netbook vs. notebook, etc.&quot;<\/p>\n<p><strong>Outsourcing and Corporate IT<\/strong><\/p>\n<p>&quot;Based on what we&#39;re seeing in the market, we predict an accelerating shift  to outsourcing by many corporate IT functions,&quot; continued Cannone, &quot;and service  providers using the OnForce platform may see an increase in this type of  work.&quot;<\/p>\n<p><strong>Customers Become the Price King<\/strong><\/p>\n<p>&quot;Decreasing demand will put customers in the driver&#39;s seat when it comes to  pricing for service and equipment. If the past is a guide, VARs that are looking  to reduce costs throughout the installation and aftermarket service supply chain  will result in greater opportunities for OnForce technicians.&quot;<\/p>\n<p><strong>The Future is a <\/strong><strong>Foggy Place<\/strong><\/p>\n<p>&quot;With everything that is happening &#8211; the continuing economic slowdown and  general unpredictability of the market &#8211; it is difficult to gauge demand for  in-house service techs. In 2009,&quot; concluded Cannone, &quot;this uncertainty will lead  to more service providers turning to OnForce to supplement their labor  force.&quot;<\/p>\n<p>The OSMI 2008 Year End Report and Q4 report is available for download  at<strong>:<\/strong> <\/p>\n<p><a href=\"http:\/\/www.onforce.com\/OSMI\/2008\" target=\"_new\">www.onforce.com\/OSMI\/2008<\/a><\/p>\n<p><a href=\"http:\/\/www.onforce.com\/OSMI\/Q408\" target=\"_new\">http:\/\/www.onforce.com\/OSMI\/Q408<\/a><\/p>\n<p><strong>About OnForce <\/strong><\/p>\n<p>OnForce is the leading marketplace for information technology (IT) and  consumer electronics (CE) service professionals. The company enables VARs and  solution providers to find skilled professionals in virtually every zip code in  the US and Canada. Since its inception, the OnForce  marketplace has been used to successfully complete nearly 1 million work orders.  The OnForce community is made up of 5,000+ IT and CE service buyers and 13,000  service professionals who work in a number of technology categories, including  computers, printers, networking, VoIP, point of sale and consumer electronics.  For more information, visit <a href=\"http:\/\/www.onforce.com\/\" target=\"_new\">www.onforce.com<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>2008 was year of break-fix work and new network installs as both companies and consumers did more with less, buying only what they need and not what they want &#8211; except in certain areas BOSTON, Jan. 27 \/PRNewswire\/ &#8212; OnForce, the world&#39;s largest marketplace for IT and CE service professionals, today released its first annual &#8230; <a title=\"OnForce releases year-end 2008 Services Market Index Report\" class=\"read-more\" href=\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\" aria-label=\"Read more about OnForce releases year-end 2008 Services Market Index Report\">Read more<\/a><\/p>\n","protected":false},"author":351,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[94,93,913],"class_list":["post-1216","post","type-post","status-publish","format-standard","hentry","category-latest","tag-latest-news","tag-news","tag-onforce-releases-year-end-2008-services-market-index-report"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OnForce releases year-end 2008 Services Market Index Report - The Force Field Podcast<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OnForce releases year-end 2008 Services Market Index Report - The Force Field Podcast\" \/>\n<meta property=\"og:description\" content=\"2008 was year of break-fix work and new network installs as both companies and consumers did more with less, buying only what they need and not what they want &#8211; except in certain areas BOSTON, Jan. 27 \/PRNewswire\/ &#8212; OnForce, the world&#039;s largest marketplace for IT and CE service professionals, today released its first annual ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\" \/>\n<meta property=\"og:site_name\" content=\"The Force Field Podcast\" \/>\n<meta property=\"article:published_time\" content=\"2009-01-29T02:44:19+00:00\" \/>\n<meta name=\"author\" content=\"Rick\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\"},\"author\":{\"name\":\"Rick\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/6b054b6406d3682772e380c1043dbd31\"},\"headline\":\"OnForce releases year-end 2008 Services Market Index Report\",\"datePublished\":\"2009-01-29T02:44:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\"},\"wordCount\":986,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#organization\"},\"keywords\":[\"Latest News\",\"News\",\"OnForce releases year-end 2008 Services Market Index Report\"],\"articleSection\":[\"Latest\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\",\"name\":\"OnForce releases year-end 2008 Services Market Index Report - The Force Field Podcast\",\"isPartOf\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#website\"},\"datePublished\":\"2009-01-29T02:44:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.theforcefield.net\/podcast\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"OnForce releases year-end 2008 Services Market Index Report\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#website\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/\",\"name\":\"The Force Field Podcast\",\"description\":\"A podcast for and about IT Service Providers\",\"publisher\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.theforcefield.net\/podcast\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#organization\",\"name\":\"The Force Field Podcast\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png\",\"contentUrl\":\"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png\",\"width\":990,\"height\":100,\"caption\":\"The Force Field Podcast\"},\"image\":{\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/6b054b6406d3682772e380c1043dbd31\",\"name\":\"Rick\",\"url\":\"https:\/\/www.theforcefield.net\/podcast\/author\/savoiaco2\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OnForce releases year-end 2008 Services Market Index Report - The Force Field Podcast","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/","og_locale":"en_US","og_type":"article","og_title":"OnForce releases year-end 2008 Services Market Index Report - The Force Field Podcast","og_description":"2008 was year of break-fix work and new network installs as both companies and consumers did more with less, buying only what they need and not what they want &#8211; except in certain areas BOSTON, Jan. 27 \/PRNewswire\/ &#8212; OnForce, the world&#39;s largest marketplace for IT and CE service professionals, today released its first annual ... Read more","og_url":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/","og_site_name":"The Force Field Podcast","article_published_time":"2009-01-29T02:44:19+00:00","author":"Rick","twitter_misc":{"Written by":"Rick","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#article","isPartOf":{"@id":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/"},"author":{"name":"Rick","@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/6b054b6406d3682772e380c1043dbd31"},"headline":"OnForce releases year-end 2008 Services Market Index Report","datePublished":"2009-01-29T02:44:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/"},"wordCount":986,"commentCount":0,"publisher":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#organization"},"keywords":["Latest News","News","OnForce releases year-end 2008 Services Market Index Report"],"articleSection":["Latest"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/","url":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/","name":"OnForce releases year-end 2008 Services Market Index Report - The Force Field Podcast","isPartOf":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#website"},"datePublished":"2009-01-29T02:44:19+00:00","breadcrumb":{"@id":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.theforcefield.net\/podcast\/onforce-releases-year-end-2008-services-market-index-report-1405\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.theforcefield.net\/podcast\/"},{"@type":"ListItem","position":2,"name":"OnForce releases year-end 2008 Services Market Index Report"}]},{"@type":"WebSite","@id":"https:\/\/www.theforcefield.net\/podcast\/#website","url":"https:\/\/www.theforcefield.net\/podcast\/","name":"The Force Field Podcast","description":"A podcast for and about IT Service Providers","publisher":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.theforcefield.net\/podcast\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.theforcefield.net\/podcast\/#organization","name":"The Force Field Podcast","url":"https:\/\/www.theforcefield.net\/podcast\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/","url":"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png","contentUrl":"https:\/\/www.theforcefield.net\/podcast\/wp-content\/uploads\/2022\/06\/header.png","width":990,"height":100,"caption":"The Force Field Podcast"},"image":{"@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.theforcefield.net\/podcast\/#\/schema\/person\/6b054b6406d3682772e380c1043dbd31","name":"Rick","url":"https:\/\/www.theforcefield.net\/podcast\/author\/savoiaco2\/"}]}},"_links":{"self":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts\/1216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/users\/351"}],"replies":[{"embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/comments?post=1216"}],"version-history":[{"count":0,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/posts\/1216\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/media?parent=1216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/categories?post=1216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.theforcefield.net\/podcast\/wp-json\/wp\/v2\/tags?post=1216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}