News and Editorials (PUBLIC) / Re: Barrister Global Services responded in the National and Platform Directory« Last post by derek vandentop on February 23, 2015, 08:55:19 PM »
wish they would get a clue and quit calling me
I'm posting this in a public thread because I'm a little bit annoyed with Field Nation and I want them to know what they are doing is hurting their brand.
If you want to witness real censorship in action, go to any of the OnForce pages or groups on any of the social networks. They have no qualms about letting the techs know what they really think of their opinions and how much they value their feedback. If there is something wrong inside their little bubble, they don't want to hear it, and they will let you know by censoring your post.
Dell did that for years and it didn't work well for them. Customers would post negative comments in their forums. When a company receives too many negative comments they assume it means there is something wrong with their customers. No, it means something is wrong with the customers' perception of their company or brand. Something is wrong that needs to be fixed. Deleting posts won't fix the problem, but it will do two other things that WILL hurt their brand- first, it will upset the customer even more, and second, it will create the perception that the company isn't listening and doesn't want to fix the problem.
If Field Nation wants to protect their reputation and their brand, they need to learn how to take and handle the negative feedback about their buyers in a productive manner. I know companies don't like negative feedback, but that's still valuable feedback. The customer, or in this case, the tech, is trying to tell you something. If you really care about your own company's brand and reputation, you will stop and listen. It is the wise and ethical thing to do.
Simply deleting topics tells the techs you don't care, and that's only going to hurt your brand.