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Author Topic: Outlook 2013 Address Book issues  (Read 910 times)

Offline edpallo

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Outlook 2013 Address Book issues
« on: July 10, 2014, 04:47:43 PM »
A client is using Outlook 2013 on a new Win8.1 PC.  Imported emails/contacts from Outlook Express via PST file.  While there are over 100 contacts in the contacts folder, client cannot see any entries when she clicks on the address book inside a new email message.

I've done the standard things like ensuring the contacts folder is showing the use as an address book option.  Tried importing all the again contacts via .csv file. 

If you click on the "To" button in a new email, no contacts show up.

To me it smells like Outlook 2013 is using a personal address book instead of the contacts folder.  But I cannot find any settings regarding this.

Thoughts/suggestions?

Offline slowhand53

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Re: Outlook 2013 Address Book issues
« Reply #1 on: July 11, 2014, 01:44:36 AM »
i haven't had much time on '13 so take this with a grain....

is outlook pointing to the "correct" contacts folder?  i seem to remember a previous version that would import the folder as a 2nd contacts folder and i had to provide a path to 2nd folder.


after a quick google, outlook has apparently not outgrown this problem
http://www.msoutlook.info/question/826