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Author Topic: Court Says You Can Be Liable For Sending A Text Message To Someone Who's Driving  (Read 3575 times)

Offline witchdoctor

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Almost all texts I get are from family, friends, or PMs I am working with. I can understand getting spam texts or ones from unknown people would be irritating.

I am fortunate enough that most of those are straight up wrong numbers and obvious about it. I am not a fan of communicating with PM's via Text though. They are the last to respond to voice calls when real questions that require a real decision arise.

Offline Parrish

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I prefer email not only because that way I always know who is sending it but also because it's something I can file away, print, etc.  I keep all my business emails- I have business emails going  back to 1997 (maybe longer) all sorted in to folders for each of my clients/other business partners/vendors, etc.  I also use my inbox as a 'to do' list.  Whatever emails are in my inbox are emails I still need to act on in some form.  Once I am done with that task then the email gets filed away. 

You can do none of that with text messages.  Not only that but I access my email from no less than 4 different devices daily.  I use IMAP so it's the same data across all devices. 

Not to mention the fact that email allows for more than 160 characters so you can actually compose a professional response and not have to resort to using sms shorthand. 

Yes, I'm rather anal/OCD about my business communications.  All use proper grammar, paragraph structure, greetings, salutations, etc.
2013 Parrish Reinoehl

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Linux guys are a strange lot...........

Offline bfarmer

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Text messaging, in my opinion, is the most unprofessional means of communicating possible.  It's one thing to text a family member (even though I still do not like that).  It's quite another to use texting as a means of business communications.  Unacceptable in my book.  If it's not possible/convenient to talk to that client or other business entity via a voice call then email is the only other professional option. 
I've had clients try to text me.  I'll get a message that simply says 'my computer is down!!'
Yeah, ok- so who are you and what do you want me to do about it?  I've gotten (truly and honestly) to the point where if I get a text from anyone other than my parents or my godson I'll completely ignore it.  If it's important you get in touch with me CALL ME.  You've already got the phone in your hand for Christ's sake!  At least if you call me I'll know who you are and what's going on.  But, even preferable to voice, is email.  I highly encourage everyone I deal with to just send me an email.  That way I can keep a track record of the discussion (I use email like a filing cabinet).  I'll also respond far faster to email than I will any other form of communication- and make sure they know that.


And why do you prefer email over the phone call?

I used to feel the same way about texting, Grandpa.  :)  Then I realized that I can avoid 30 minutes of useless babble on the phone by simply sending a text instead. It's basically email, just faster and easier.

That only applies when recieving texts from someone already in your contact list or who has the decency to introduce themselves. That's very few people either way.

All of my customers are in my contact list, exported from Quickbooks. And if I don't know, it is simple enough to ask who is this. Not a big deal.

Offline bfarmer

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I prefer email not only because that way I always know who is sending it but also because it's something I can file away, print, etc.  I keep all my business emails- I have business emails going  back to 1997 (maybe longer) all sorted in to folders for each of my clients/other business partners/vendors, etc.  I also use my inbox as a 'to do' list.  Whatever emails are in my inbox are emails I still need to act on in some form.  Once I am done with that task then the email gets filed away. 

You can do none of that with text messages.  Not only that but I access my email from no less than 4 different devices daily.  I use IMAP so it's the same data across all devices. 

Not to mention the fact that email allows for more than 160 characters so you can actually compose a professional response and not have to resort to using sms shorthand. 

Yes, I'm rather anal/OCD about my business communications.  All use proper grammar, paragraph structure, greetings, salutations, etc.


Well to each his own, I guess. But I have no problem with a customer sending me a text saying "Can you swing by, I need to give you some work".   :)

Sure, I prefer email, but it isn't the end of the world if they text me. And I hate the phone, so I prefer a text over a phone call

Offline bfarmer

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One of my customers is based in Albany NY, and their IT guy will call me and spend 15 minutes on the phone just to say "can you go look at Josie's forms printer? It is not feeding correctly"

he loves to talk, and he will go on and on about it, when a simple sentence is all that is needed. I wish he would text or email, anything except calling me. And there are plenty more like him.

Offline Dave

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I run into that with Todd's former employer's customer. I think Parrish should start recording and archiving phone calls.  :smilie:
"And as I've gotten older, I've had more of a tendency to look for people who live by kindness, tolerance, compassion, a gentler way of looking at things."

Martin Scorsese

Offline Ward

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2/3 of the states adopt this, and it will become a federal law. But I think you will see ALL smartphones being disabled  ( except for 911)  while in a moving vehicle, in the next few yrs.

Passengers...

Yep. Read a study that said roughly 50% of all drivers text will in their cars. Maybe self driving cars is the real answer.

Voice to text. If Apple made a voice prompt to turn Siri on, you could completely send a text without touching the phone. I never had much success having her read me replies, but I only played with it for a minute


But it should be possible to program completely voice activated texting


The point is the distraction of doing something other than driving.  I managed to avoid a major accident when someone blew through a intersection with a cell phone on the ear 3 years ago.  Two cars ahead of me passed when the light changed to green and I went into it about 3-4 seconds after them.  The driver drove through like it was a parking lot.


Charles did that to me in Boston, while I screamed RED LIGHT over and over in the back seat. I never rode with him again.
Well,
You guys where wondering what ever happened to Charles. Now we know.

Offline Ward

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We'll have to agree to disagree then. I do agree in the context you mentioned it is unprofessional and a bad idea. I am on a pretty good basis with most PMs I work with. Often they need a small piece of info or need to convey a bit of info. Often a text is most efficent. It works for me anyway.  YMMV.

I have had customers text me their shipping address, email address, or some information I need correct and it is easier to do that than me write it down somewhere and perhaps misplace it. And have them phonetic it to me to make sure I get it right. But that is  following a phone call.  I do get texts now and then. But I personally do not like them either unless it is a quick note. But back and forth texting. Pick up the phone and call. I don't have time for that crap.

Offline Nathan Williams

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Text messaging, in my opinion, is the most unprofessional means of communicating possible.  It's one thing to text a family member (even though I still do not like that).  It's quite another to use texting as a means of business communications.  Unacceptable in my book.  If it's not possible/convenient to talk to that client or other business entity via a voice call then email is the only other professional option. 
I've had clients try to text me.  I'll get a message that simply says 'my computer is down!!'
Yeah, ok- so who are you and what do you want me to do about it?  I've gotten (truly and honestly) to the point where if I get a text from anyone other than my parents or my godson I'll completely ignore it.  If it's important you get in touch with me CALL ME.  You've already got the phone in your hand for Christ's sake!  At least if you call me I'll know who you are and what's going on.  But, even preferable to voice, is email.  I highly encourage everyone I deal with to just send me an email.  That way I can keep a track record of the discussion (I use email like a filing cabinet).  I'll also respond far faster to email than I will any other form of communication- and make sure they know that.


And why do you prefer email over the phone call?

I used to feel the same way about texting, Grandpa.  :)  Then I realized that I can avoid 30 minutes of useless babble on the phone by simply sending a text instead. It's basically email, just faster and easier.

THIS.  I fraking hate phone calls.   Especially tech related phone calls as most people I know can prattle on about all sorts of issues that have nothing to do with the reason for the call.  Text because it  forces people to be direct and short tends to get to the meat of the issues much faster.  IMO it's makes me MORE professional as we each respect the others time.   Voicemail is useless as most people will not use it anymore.  Clients that use to leave me messages now hang up and text me.   Which is better then the clients that hang up on voicemail only to immediately redial.   People that do that I immediately want to beat senseless.

Offline bfarmer

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Which is better then the clients that hang up on voicemail only to immediately redial.   People that do that I immediately want to beat senseless.

I add those people to my block list and never do business with them. If they are that big of a douche on the phone, I certainly don't want to work with them.

Offline Parrish

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Just to be clear, I prefer email over all forms of communication.  I don't want constant phone calls just like I don't want constant text messages.  I do, however, much prefer a voicemail over a text message. 

And yes, I too get those occasional callers that will call my phone only to get my voicemail.  They'll hang up and immediately call back.  That's unacceptable.  If I didn't answer the first time why do they think I'll answer 1 minute later?  If anything it just means I'm not going to answer them at all because they are being a nuisance.

BTW, one of you moderators should consider moving this out of the public area as it may be a discussion same may not necessarily want showing up in Google. 
2013 Parrish Reinoehl

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Linux guys are a strange lot...........

Offline Todd Hughes

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Taken under advisement Parrish but at this point I think we're still OK and a lively (yet polite) conversation on the public side is what we need around here. Just be aware of our audience.......

(if somebody wants something specific removed please contact a mod)
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